Totally Tidy Maid & Janitorial Services Customer Agreement Form

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Time for a little housekeeping… about your housekeeping. 😄
This part might feel a bit official, but it helps keep things running smoothly and ensure your experience sparkles from start to finish!
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Do I Need to Be Home for My Cleaning?* This field is required.Nope, it's "totally" your choice! Most customers are not home during service and choose one of the following options: - Provide us with a key - Leave a key in a secure place - Share a garage, door, or gate code *Apartment residents: If you choose not to provide us with a key, please authorize your leasing office to release one to us.
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I have read and agree
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Before We Arrive* This field is required.To help us clean efficiently and keep your rates consistent: - Please pick up any personal items (shoes, clothes, dishes, toys, etc.) - We only load and start dishwashers. Please unload them in advance - Leave clean sheets at the foot of your bed if you'd like us to change them - Make sure A/C is on--Our team works very hard and need a comfortable safe environment - Let us know about any products or chemicals you use on your floors/surfaces - Ensure we access & have running water, electricity, and A/C on the day of service Custom Clean Add-ons (extra charge applies): Windows, wipe baseboards, inside ovens, fridges, trinket shelves, steam floors, and more. We do not: - Remove paint - Clean up pet or human feces or urine - Touch blood or needles - Move large furniture or rugs - Clean areas higher than 12 ft - Clean crystal chandeliers
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I have read and agree
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What About Pets?* This field is required.We love fur babies! To keep them and our team safe: - Please secure all pets during service - We don't clean pet feces or urine - Please tell us their names so we can greet them kindly!
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I have read and agree
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What’s Included in a Regular Cleaning?* This field is required.We follow our Regular Cleaning Checklist (we can provide upon request) Let us know in advance if you’d like to add any extra services for an additional cost (e.g. inside ovens, fridges, wipe baseboards, steam floors, etc.). Our insurance requires: - No moving heavy items - No shoe covers (our team has to wear non-slip shoes only)
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I have read and agree
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Cancellations & Lock-Out Fees* This field is required.We kindly ask for a minimum of 24 hours’ notice if you need to cancel or reschedule. Last-minute cancellations may seem small, but they take a toll. They directly impact your cleaner’s family, as our team relies on these hours to support their loved ones. We truly appreciate your understanding and help in keeping things running smoothly. A $50 non-refundable fee will be charged for the following: If you don’t cancel within a minimum of 24 hours If we arrive and cannot enter your home If we are on our way and you cancel If we arrive and there isn’t running water or electricity *We send you a courtesy text appointment reminder before each service to help prevent this happening.
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I have read and agree
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Payment Policy* This field is required.- Payment is due on the day of service or late fees apply. - Accepted: Zelle, PayPal, cash, check, credit card - Please leave cash/checks in a sealed, labeled envelope on your kitchen counter - Late payments incur a 5% late fee - No future service will be scheduled if there is a balance on your account - Credit card & PayPal payments incur a 4–5% handling fee (you may pay by Zelle to avoid fees)
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I have read and agree
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Will My Rate Change?* This field is required.Our flat rates are based on regular service intervals to maintain consistency. If you skip or delay your usual cleaning schedule, it means more work when we return, and your cleaner has lost valuable hours. As a result, rates will increase if the service is pushed further out. Rates may also adjust for: Increased cleaning time Changes in home condition Cost of living adjustments Economy changes Adding a pet to the home
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I have read and agree
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Do I Provide Cleaning Products?* This field is required.Not to worry, we bring everything we need! The only exception: - We use your 13-gallon trash bags for liners and soiled towel disposal - If you have preferred products, let us know in advance where they’re stored and how to use them.
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I have read and agree
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Liability* This field is required.If accidental damage occurs, we’ll notify you and take steps to repair or replace the item. We are not responsible for: - Items with pre-existing damage. Prior to service, please report any loose shelves or legs, broken blinds, loose hanging items on walls, or irreplaceable items in your home.
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I have read and agree
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Satisfaction Guarantee* This field is required.We stand behind our work with a 100% satisfaction guarantee. If you’re unhappy with anything, please let us know within 24 hours, and we’ll return to re-clean it at no charge. *We cannot honor re-clean requests made more than 24 hours after service.* *We recommend that the customer to do a final walk-through of the entire home for the first cleaning.
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I have read and agree
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Tipping* This field is required.Tipping? Yes, please! Our cleaning techs work super hard and love a little extra “thank you.” Tipping is common in our industry and always brings big smiles. If you’re feeling the love, just pop it in a labeled envelope so they know it’s for them! We also offer easy convenient digital tipping with a QR code.
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I have read and acknowledge
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Important Entry Information* This field is required.How will our team gain entry to clean? (Ex: access codes, key, garage code, customer home, leasing staff, concierge, etc.)
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Any Comments, Requests, or Pet names?Have something specific in mind? Call or email us with your special requests so we can update your account.
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Where should we park and are there any parking instructions?* This field is required. (Ex: park on street, driveway, garage, carport, special reserved parking areas)
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Payment Method* This field is required.How will you be paying for your service?
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☐ Zelle (Free)
☐ PayPal (3.50% handling fee applies)
☐ Credit Card (3.5–5% handling fee applies)
☐ Cash
☐ Check
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Covid & Illness Precautions* This field is required.We remain committed to your health and safety: Sick team members will be sent home. If you or anyone in your home is running fever, please reschedule so that we can keep our staff safe too.
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I have read and agree
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Name
First Name
Last Name
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Email
example@example.com
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Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
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Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
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Phone Number
Area Code
Phone Number
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UNFAIR SOLICITATION AGREEMENT* This field is required.Totally Tidy Maid & Janitorial Services, LLC 2626 S Loop W, Suite #176, Houston, TX 77054 We value our employees and invest a great deal of time, energy, and money into recruiting, screening, hiring, and training each team member. This investment allows us to deliver top-quality service through reliable, trustworthy, and well-trained staff. We’re proud of our strong, dependable team and work hard to maintain a low turnover by fostering a supportive and professional environment. To protect this investment and the integrity of our company, we have implemented this Unfair Solicitation Agreement. It is designed to prevent situations where clients attempt to bypass the company and hire our employees directly. Doing so undermines the professional relationship we work hard to build and maintain, and unfairly disadvantages both the company and our team. By signing below, you acknowledge and agree to the following terms: - I understand that employees of Totally Tidy Maid & Janitorial Services, LLC are not permitted to engage in any direct work or business relationship with clients outside of the company during employment and for one (1) full year after their termination from the company. - I agree not to solicit, hire, or engage any employee of Totally Tidy Maid & Janitorial Services, LLC for private services outside of the company. - I understand that if I do engage in such a relationship, I will be responsible for paying a $2,800 finder’s fee to Totally Tidy Maid & Janitorial Services, LLC. - I understand that violation of this policy will result in immediate and permanent termination of service and forfeiture of any unused credits or gift cards. We sincerely thank you for respecting our team and the systems we’ve built to serve you with excellence.
I have read and agree to the Non-Solicit Agreement
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Signature Required* This field is required.Customer Acknowledgement and Non-Solicit Agreement I have read and agree to the terms and policies outlined above.
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